Returns and Refunds Policy

At LeatherLuxeShop, we want you to be happy with your purchase. If you need to return an item, please follow the requirements below.

Your Right to Cancel

For online purchases, you have the legal right to cancel your order within 14 days after receiving the goods, without having to provide a reason.

After notifying LeatherLuxeShop that you wish to cancel, you have a further 14 days to send the goods back.

Return Requirements

For returns due to a change of mind, the item should, where applicable:

• Be in a condition suitable for resale.
• Not have been damaged by the customer.
• Include its original tags and packaging where applicable.
• Include your order number or other proof of purchase.

You may handle the goods as much as necessary to establish their nature, characteristics and functionality, in the same way you would be allowed to do in a physical shop. However, if the goods are handled beyond what is reasonably necessary and their value is reduced, a deduction may be made from the refund where permitted by UK law.

Faulty, Incorrect or Misdescribed Items

If an item is faulty, does not match its description, or is not fit for its intended purpose, please contact us as soon as possible.

Your statutory consumer rights in the UK remain protected. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.

Refunds

Where a return is accepted, we will process the refund within the time required by applicable UK law. For cancellations made within the statutory cancellation period, the refund will include the cost of standard delivery originally selected by the customer. Additional costs for a more expensive delivery option are not required to be refunded.

Refunds will normally be made using the same payment method used for the original purchase.

Exceptions

Certain goods may be excluded from the statutory cancellation right, including certain personalised or made-to-order items and sealed goods that cannot be returned for health or hygiene reasons once opened.

Nothing in this policy limits or excludes any statutory consumer rights provided under UK law.